1.6. Access Departmental Account/Shared Mailbox

Math IT Support → FAQ → Access Departmental Account/Shared Mailbox

User has to be granted access to the Departmental/Shared Account

Option 1: Add Shared Mailbox to Outlook Inbox 

In outlook, go to Folders click on three dots(…), select Add shared folder or Mailbox inbox

 Enter math-accountname, select acct,  

It will appear below your ua account inbox and folders 

Option 2: Open another mailbox (opens in another tab) 

Click on Profile icon, select Open another mailbox 

Enter math-accountname, select acct,

Mailbox will appear in another browser tab

To Send as from Shared mailbox:

Show the From field for new messages 

In outlook, go to Settings,

Mail, Compose and reply, Message format, select/check Always show From 

Create a new email message, Click on New mail 

In From field, click on down arrow, select Other email address…, after From: enter math-accountname 

Shared mailbox email will appear on drop down list of From for future new messages

Note:

• If send as, from option 1: outlook inbox shared folder , then messages appear in users(your) outlook sent items folder 
• If send from, option 2: Open another mailbox , then messages appear in the shared mailbox, ex: math-accountname sent items folder